Weekly Maintenance
Austnet take over the full IT management function of your business.

On-Site weekly visits combined with remote access and phone support is the most common option chosen by management:

This include an exhaustive health check list of all the major components in the IT environment.
ALSO the checking and review of other requirements outlined by the customer and/ or attendance to any other IT issues.

Typically any special tasks or projects or other major events are covered by a separate "Support Contract"

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  a. Review of system functions:

i. Check System, Application and Security event logs, resolve
    errors/warnings
ii. Checking Security, Internet useage,, Web & Database Servers, etc
iii  Review system performance (and optimize)

   b. Server:

i. Install any relevant service packs, patches or updates
ii. Check all logs, including system error logs and eMail system logs
iii. Check for malious / suspicious activity & the Anti Virus/spam/ files
iv. Check Hard Disk space
iv. Check RAID array and Hard Drive management systems
v. Delete temp files and empty recycle bin
vi. Test UPS function and configuration (2 x pa)

   c. Anti-virus, spam,mallious code,etc :

i. Check/ delete quarantined files
ii. Check/ update virus definitions
iii. Check scan logs

   d. Backup:

i. Check backup logs
ii. undertake a test restore from earlier backup

   e. Workstations:

i. address any workstation/user issues
ii. ensure Virus protection is up to date

Health Checks just cover the checking and are priced for that, Undertaking remedial action is undertaken under a Support Contract.

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Reporting

Austnet’s Support Tracker database will produce reports that can be delivered to the customer. This will enables tthem to view and review all jobs and tasks undertaken for that month.

Similarly we can provide Engineer checklists, documentations, and the health summaries for that month.

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Annual System Review

An annual system review summary can be provided at the anniversary of the contract.

This will involve Austnet’s team of Engineers and Account Managers along with customer management discussing, reviewing the system status, undertaking any strategic or capacity planning, and adjusting processes to move forward..

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Remote and Automated Support

   a. Helpdesk

Austnet’s guaranteed written response time is 4 Hours.
However Austnet’s commitment to service and support means that a support person is typically in touch in less than 1 Hour. In the case of mission critical Serve or application failures we will be in touch offering remote or phone support immediately upon notification.

   b. Remote Log-in to resolve Workstation/Server issues

A Remote Desktop Login will be required from Customers for Remote access to quickly resolve any issues that is required.

   c. Setting up email or SMS alerts

SMS and Email alerts can be set up for key personnel and Austnet Support personnel These may be set up for::
i. Low disk space
ii. Failed backup
iii. attempted Security breaches
iv. Virus or Malware breakouts
v. eMail system failure
vi. Internet down (only by SMS)
Any other critical events.