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//change the array below to the text associated with your links Expand or contract the array, depending on how many links you have
content[0]=sStr+'Casual Support
Casual Soho Stand Alone PC Support
Casual Network Installation Support (NetWare & Microsoft NT & W2k OS & Server Product)
Casual Support is billed on an hourly basis and is undertaken on a best efforts basis only with no performance or service delivery guarantees offered'
content[1]=sStr+'Support Contracts
Support Contracts are purchased and paid in advance and come with our Standard Service Level Agreement as part of that contract - These SLA`s can be negotiated and tailored to meet the needs of a client. With an SLA clients can demand performance from Austnet.
There are the following Support Contracts
Level 2 ~ 20 Hours Support Contract: Network & Installation Support.(NetWare & Microsoft NT & W2k OS & Server Product)
Level 2 ~ 25 Hours Support Contract: Network & Installation Support.(NetWare & Microsoft NT & W2k OS & Server Product)
Level 2 ~ 40 Hours Support Contract(NetWare & Microsoft NT & W2k OS & Server Product)
Level 2 ~ 50 Hours Support Contract(NetWare & Microsoft NT & W2k OS & Server Product)
Level 2 ~ 80 Hours Support Contract(NetWare & Microsoft NT & W2k OS & ServerProduct)
Level 2 ~ 100 Hours Support Contract(NetWare & Microsoft NT & W2k OS & Server Product)'
content[2]=sStr+'3rd Level Support
This is high level support and consutancy that requires superior levels of skill, training, experience, professionalism &/or diligence. This includes areas such as Citrix, WAN technologies, Infrastructure Design, Directory(NDS/AD), firewall, security, disaster recovery which involves undertaking installation, configuration, maintenance and support work.
There are the following Support Contracts:
Level 3 ~ Support Contract: (in 20 or 40 hours contracts)
Level 3 ~ Casual/ad hoc (non contract)Note: Level 3 support attracts a loading on rates depending upon the skill level or professionalism involved.
'
content[3]=sStr+'System Health Check Contract
Weekly dial in to your site and check the key system components heath of FileServer, backup, system resources, Anti Virus etc. Single site/singleserver. Others variations by negotiation. Monthly report. On-Site visits and other work undertaken on a support contract.There is a variation of this contract called: System Health Check Contract PLUS which has the same specifications as above butwith 1 x 1 hour On-Site visit per month. All other work billable under support contract.
'
content[4]=sStr+'Projects
ASG Support Incident (Non-Contract) minimumAd hoc Strategy Planing and consultancy minimumProject Management & I.T. ConsultancyProgramming, database, system & Internet developmentHigh level technical & business e commerce consultancy & supportVendor (eg Microsoft & Novell) logged incident support/problem calls'
content[5]=sStr+'AUSTRAK
A comprehensive software licence tracking and Management ServiceGo to Austrak page!
'
content[6]=sStr+'Contract & Semi Permanent Staffing Placements
Charge Rate is dependant upon skill level of engineer required, skill level of work/tasks, responsibility and contract length.Support staff available at level 1 basic Tech skill & Help Desk level as well as level 2 & 3 levels above
'
content[7]=sStr+'Standard Service Level Agreement
AUSTNET offer a maximum of a 4 hour or better response time, during normal working hours Monday to Friday. AUSTNET target to respond by phone contact within 1 hour of contact. In the case of emergencies, (such as system crashes), we aim to have an engineer dealing with the reported problem in less than one hour. In the normal course of events, most tasks will be scheduled to be undertaken at a time mutually convenient to AUSTNET and the client, ensuring minimal disruption. ALL Technical Support work is undertaken by appropriately qualified Engineers.'
content[8]=sStr+'Service Description
ALL services are delivered by qualified, expert and experienced IT Engineers. ';
content[9]=sStr+'Tailored for each customer site. Priced per device according to site requirements, level of service and SLA.
Austnet deploys software to manage, monitor and maintain ALL devices incl: Desktops, Servers, Firewalls, AV, etc, and undertake the full range of computer maintenance, trouble shooting, help desk, and IT services.
Service is delivered remotely by Engineers by way of software management applications.
Cost is set at a monthly rate. ';
content[10]=sStr+'Support Contracts are purchased in advance paid in advance and come with a Standard Service Level Agreement as part of that contract.
These SLA\'s can be negotiated and tailored to meet the needs of a client.
With an SLA clients can demand performance from Austnet. ';
content[11]=sStr+'Corporate Support Contract ~ Monthly On-Site. 12 Month Maintenance Contract, Paid Monthly in Advance:
Retainer: Priced from 2 Hours per week. We manage and maintain your Servers, network and systems ';
content[12]=sStr+'System Health Check Contract.
12 Month Maintenance Contract, Paid Monthly in Advance:
Weekly remote login to your site and check the key system components health of the File Server, backup, system resources, Anti Virus etc. Single site / single server.
Other variations by negotiation. Monthly reports. Other On-Site visits and ALL other work undertaken on a time based support contract (a contract MUST be taken out with this). ';
content[13]=sStr+'System Health Check Plus Contract.
12 Month Maintenance Contract, Paid Monthly in Advance:
As above but with 1 x On-Site (30 min of CBD) visit per month. All other work billable under a support contract. (a Support Contract MUST be taken out with this) ';
content[14]=sStr+'Level 2 ~ Time & Materials based Support Contract: IT systems & Network Maintenance Support.
LAN/WAN, Servers, Network OS (NetWare, Windows, Linux, Citrix ),
mid-level security, eMail, Apps & Network Management, Comms, etc
Available and priced in 20,30,40,80 and 100 hour support blocks. ';
content[15]=sStr+'Level 3 Support is a high level support and consultancy that requires superior levels of skill, training, experience, professionalism &/or diligence.
This includes technology such as Citrix Enterprise, Novell / Windows Server Cluster, LAN / WAN QoS, VoiP, Infrastructure Design, Directory (NDS/AD), configuring firewall, security, disaster recovery which involves undertaking installation, configuration, maintenance and support work.
Priced on a loading on existing contract rates. ';
content[16]=sStr+'Casual Support
Casual Ad Hoc purchases comes with ONLY a “best efforts” Service.
Casual Support is billed on an hourly and is undertaken on a “best efforts” basis only, with no performance or service delivery guarantees offered.
Casual Soho networked PC’s (No Server) Level 1 Support
Casual Soho Stand alone PC Level 1 Support
Casual Level 2 Network & Installation Support (LAN/WAN, Server, Windows/NetWare/Linux/Citrix OS, Security, Network Apps & Management, Comms, etc) ';
content[17]=sStr+'7x24x365 monitoring and management, Unified Threat Management include. Firewall, Antivirus, Anti Spam, Anti Spyware, intrusion detection and prevention, URL Filtering, VPN, QoS, DMZ, full reporting capability, etc';
content[18]=sStr+'Austnet have various vendor agnostic network monitoring tools for WAN & LAN network devices, applications, Servers, Routers, Switches.
Monitoring is proactive i.e. when thresholds are exceeded.
Reports by SMS or eMail, etc. ';
content[19]=sStr+'Backup snap shot image of each Server, refreshed monthly.
Snap shotting enables a Server to be restored in less than 1 hour from a catastrophic failure. Austnet will keep a current image of each Server, so that in case of any disaster a server system recovery will be reduced to minutes rather than 4/ 8 hours ';
content[20]=sStr+'High level support & consultancy that requires specialist Vendor Certification. Includes: EMC, HDS, VMware, Cisco, etc. ';
content[21]=sStr+'Rates quoted on a project basis
MS SQL Database, MySQL, .Net, PHP, VB, Crystal, Access, specialist system & Internet development ';
content[22]=sStr+'Cost negotiated on a project basis
Strategy Planning and Consultancy (Senior Consultant) minimum
Rates advised or quoted
Project Management & I.T. Consultancy
Rates advised or quoted
High level technical & business e commerce consulting & support
Rates advised or quoted
Vendor (e.g. Microsoft, CA, CISCO, EMC, Citrix, & Novell, etc) logged incident support/problem calls
Costs advised : (non Urgent - Urgent)';
content[23]=sStr+'Charge Rate is dependant upon skill level of engineer required, skill level of the work/tasks, responsibility and contract length.
Support staff available at level 1 basic Tech skill level & Help Desk level a as well as level 2 & 3 level above
Rate Upon Negotiation ';
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